Privacy Policy

1 Who we are

Agentic Workforce ME provides a platform on which organisations ("Customers") build, run and govern AI agents for their own staff and users. When you use the Service through a Customer's workspace, that Customer decides what the Service is used for and is the controller of the content it processes; we process that content on the Customer's instructions. For the website and for accounts you create directly with us, we are the controller.

Questions and requests about this policy go to hello@agenticworkforce.me.

2 What we collect

We collect only what the Service needs to work and to stay secure:

• Account data: name, work email address, role in a workspace, sign-in and security settings.
• Workspace content: the messages, documents, knowledge bases, agent configurations and files that you or your Customer place in the Service, and the responses agents produce.
• Voice and images, when you use a voice feature: audio captured while a session is open, the transcript produced from it, and photos or camera frames you choose to send to an agent. Audio is processed to produce text and a spoken reply; we do not use it to identify who is speaking.
• Device data for companion apps: a device name you choose, the device credential issued to that device, the model and operating system of the phone, and connection status of a paired wearable.
• Usage and technical data: timestamps, feature usage, request identifiers, approximate location derived from your IP address, error reports and audit records of privileged actions.
• Website data: pages visited and, if you use the on-site assistant, the questions you ask it.

3 How we use it

We use this data to:

• provide, secure and support the Service, including authenticating people and devices;
• run the agents a Customer has configured, including sending the content of a conversation to the AI model, speech and search providers that the Customer’s configuration selects;
• keep audit trails that Customers need for governance and compliance;
• measure reliability and improve the product, using aggregated or de-identified data where possible;
• communicate with you about the Service, and comply with law.

4 Wearables and companion apps

Our companion applications let you talk to an agent through a paired wearable such as smart glasses. The wearable’s microphone and, only when you ask for it, its camera are used for the session you started; nothing is recorded while no session is open. The wearable itself, the pairing and the voice assistant built into it are provided by the device manufacturer under its own terms and privacy policy, which apply alongside this one.

We do not use facial recognition, voice identification or biometric matching. Customers agree not to deploy the Service for such purposes or for covert surveillance.

5 Who we share it with

We share personal data only with service providers that process it for us under contract (cloud hosting, AI model, speech-to-text and text-to-speech providers, email delivery, error monitoring), with your Customer when you use its workspace, when the law requires it, and in a merger or acquisition subject to this policy. We do not sell personal data and we do not use Customer content to train models for other customers.

6 Where it is kept and for how long

Data is hosted in the cloud region chosen for your Customer’s deployment. We keep account and workspace data for as long as the account or workspace exists, audit records for as long as the Customer’s retention setting requires, and technical logs for a limited period. Voice audio is kept only as long as needed to process the session unless the Customer has enabled recording retention. When a workspace or account is deleted, its data is deleted or de-identified within a reasonable period, except where we must keep it by law.

7 Security

Data is encrypted in transit and at rest, access is role-based and logged, connection secrets are encrypted and never shown to models, and device credentials can be revoked at any time from the console. No system is perfectly secure; tell us at the address below if you believe your data has been exposed.

8 Your rights and choices

Depending on where you live, you may have rights to access, correct, export, restrict or delete your personal data, and to object to some processing. If you use the Service through a Customer, we may refer your request to that Customer, who controls the workspace. Otherwise, write to hello@agenticworkforce.me and we will respond within a reasonable time. You can revoke a device credential from the console, turn off voice features in your workspace settings, and clear the on-site assistant’s history from your browser.

9 Children

The Service is for business use by adults. We do not knowingly collect data from anyone under 18.

10 Changes

We will post any changes to this policy on this page and update the effective date. Material changes will be announced in the console or by email where we have your address.

11 Contact

Agentic Workforce ME, hello@agenticworkforce.me.