Terms of Service

1 The Service

The Service lets organisations design, run and govern AI agents, talk to them in text and voice, and connect them to their own tools, data and devices. Features vary by plan and by what your organisation’s administrators enable. Where a written agreement exists between us and your organisation, that agreement prevails over these terms.

2 Accounts and devices

You are responsible for your account, for the devices you enrol and for keeping credentials confidential. Device credentials are issued to one person and one device, may be revoked by you or your administrator at any time, and must not be shared. Tell us promptly about any unauthorised use.

3 Acceptable use

You agree not to:

• use the Service unlawfully, to infringe anyone’s rights, or to harass, defraud or harm anyone;
• use voice or camera features to record people covertly, to identify people by face or voice, or for surveillance that the law or the device manufacturer’s policies prohibit;
• rely on the Service for emergency, life-safety or other mission-critical decisions without independent verification;
• probe, overload, reverse-engineer or circumvent the security or limits of the Service, or resell it without our written permission;
• upload content you have no right to use, or content that is malicious.

4 Your content

You keep ownership of the content you and your organisation place in the Service. You grant us the rights needed to host, process and transmit it to provide the Service, including to the AI model, speech and search providers your organisation’s configuration selects. You are responsible for having the rights and consents required for that content, including consent from people whose voice or image it contains.

5 AI output

Agents generate responses automatically. Output can be inaccurate, incomplete or inappropriate for your situation. Review it before relying on it, and use the approval and governance controls the Service provides for consequential actions. We do not guarantee any particular outcome from using the Service.

6 Third-party services and devices

The Service works with third-party services and hardware, including wearables and their manufacturers’ companion apps and voice assistants. Those are provided by their owners under their own terms, which you must follow. We are not responsible for them.

7 Our intellectual property

The Service, its software, design and documentation belong to us or our licensors. These terms give you a limited, non-exclusive, non-transferable right to use the Service and nothing more.

8 Availability and changes

We aim for high availability but do not promise uninterrupted service. We may change, suspend or discontinue features, and we may suspend access that violates these terms or threatens the Service.

9 Disclaimers and liability

The Service is provided "as is" and "as available", without warranties of any kind to the extent the law allows. To the extent the law allows, we are not liable for indirect, incidental, special or consequential loss, or for loss of data, profit or business, and our total liability for any claim arising from the Service is limited to the amounts your organisation paid us for the Service in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law.

10 Termination

You may stop using the Service at any time. We may terminate or suspend access for breach of these terms. Sections that by their nature should survive, including those on content, intellectual property, disclaimers and liability, survive termination.

11 Governing law

These terms are governed by the laws of the United Arab Emirates, and disputes are subject to the jurisdiction of its courts, unless a written agreement with your organisation says otherwise or the law of your country gives you other mandatory protections.

12 Changes to these terms

We may update these terms by posting the new version here with a new effective date. Continued use after the change means you accept it.

13 Contact

Agentic Workforce ME, hello@agenticworkforce.me.